Cookie and personal data policy

Here we explain the collection of personal data and how we use the electronic traces you leave behind when you visit cosina.dk.

This website is operated and owned by:

Cosina ApS
CVR: 36 07 78 75
Email: info@cosina.dk
Telephone: 42 61 39 95

When you visit cosina.dk, we register personal data to the extent that you have given us the information yourself. This may be in connection with signing up for a newsletter or purchasing goods on our webshop. In addition, IP addresses are automatically collected through Shopify, which is a requirement for us to be able to use the platform.

Personally identifiable information is never sold to third parties.

Cookies

Our website uses cookies, like almost all other websites, in order to give you the best experience when you browse or shop there.

Our cookies help us to:

  • Make our website work as you expect
  • Remember your settings during and after the visit
  • Improve website speed/security
  • Continuously improve our website
  • Making our marketing more effective through targeting and remarketing
  • Analyze website traffic and behavior on cosina.dk

We do not use cookies to:

  • Collect personally identifiable information (without your having requested it)
  • Collect personal sensitive information (without your having requested it)
  • Pay sales commission

You can learn more about the cookies we use below

Permission to use cookies

If the settings in the software you use to read this website (your browser) are set to accept cookies, we will assume that this, and your continued use of our website, is a permission for us to use cookies.

If you want to delete or not use cookies on our website, you can learn how to do this below. However, if you do this, our website will probably not work as you expect.

What is a cookie?

A cookie is a small text file that many websites use to recognize your computer from time to time. A cookie is a passive file that is saved on your computer, and it cannot spread viruses or other harmful programs. We automatically save cookies on our users' computers in order to recognize the computer and to keep track of what happens during your visit to cosina.dk. This is in order to make the website functional for you, and not least so that we can improve the website's user-friendliness. For example, we use cookies to keep track of what the user puts in the shopping cart.

Data from cookies cannot be used to collect personal information about you.

Rejection and deletion of cookies

Rejection of cookies

You can reject cookies on your computer at any time by changing the settings in your browser. Please note that if you reject cookies in your browser, there will be many functions and services that cannot be used because they require the website to remember the choices you have made.

Deleting cookies

Cookies that you have previously accepted can subsequently be deleted. You can delete your cookies by using the shortcut keys CTRL + SHIFT + DELETE if you are using one of the most common recent browsers.

If the hotkeys do not work and/or you are using a MAC, you must start by finding out which browser you are using and then click on the relevant link:

Remember: If you use several browsers, you must delete cookies in all of them.

Internet Explorer

Mozilla Firefox

Google Chrome

Opera

Safari 5.0

Flash cookies (applies to all browsers)

Overview of our use of cookies and collection of data

1. Necessary cookies and personal data

We use cookies to make the website work, e.g. by:

  • Get the shopping cart and checkout working when you shop
  • Remember your search settings
  • Allow you to add comments on our website
  • Remember whether we have already asked you various questions (e.g. whether you have accepted our cookie policies, whether you want to participate in a survey or whether you want to sign up for a newsletter)

It is not possible to prevent these cookies unless you use our website.

Shopify

Our webshop runs on a Shopify platform. Therefore, Shopify places a number of cookies and collects traffic, sales and personal data that make the webshop work. This includes name, email, shipping and billing address, payment information, company name, phone number, IP address, information about orders you initiate, and information about the device and browser you use. You can read Shopify's personal data policy here.

Data as Shopify International Ltd. (Ireland) catch up among our European users is shared with Shopify's Canadian parent company, Shopify Inc. This data export takes place within Shopify's own companies. Data held by Shopify Inc. is protected under PIPEDA, considered appropriate under GDPR.

Shopify Inc. uses a combination of data center cloud service providers to store this personal data in the United States and Canada. Shopify is certified under the EU-USA Privacy Shield and has a data processing agreement (data protection addenda). Privacy Shield is an agreement between the EU and the US that is considered appropriate under GDPR legislation.

Shopify does not resell your personal data for commercial gain. However, Shopify Inc. will share data with third parties in order to make the service work properly. For example

  • Save platform data
  • Operate forums and other parts of the Shopify website
  • Answer and manage support questions.

In addition, Shopify may provide personal data when permitted to prevent, investigate and act on

  • Potential fraud
  • Illegal conduct
  • Physical threats
  • Breach of Agreements with Shopify

Personal data cannot be deleted from Shopify in the meantime

It is used as a standing order

It is associated with an order placed within 180 days prior to the request (this is the normal time window in which a customer can perform a chargeback).

E-conomic (Visma e-conomic a/s)

We use E-conomic as a financial system and therefore share personal data on all customers who have done business with us or received an offer in agreement with us. We only share information that is relevant in connection with the sale and not least "after sales services". For example, we have to save invoices (and thus personal data) as we provide complaints and guarantees on many goods and to be able to document sales to the authorities.

You can read E-conomics' personal data policy here.

2. Third-party cookies

We use a few trusted external service providers for specific technical processing, data analysis and storage services. These service providers are carefully selected for the individual purpose because they have high standards in data and security. We only share the information with them that is required to make use of their service, and they are contractually bound to keep the information we share with them confidential and only process data according to our instructions.

    Disabling these cookies is likely to break the functionality of third parties.

    Google Analytics

    We use cookies to obtain visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows, which makes it possible to identify technical problems on different devices, browsers and operating systems), how long time they spend on the website, which web pages they view, etc. This helps us to continuously improve the website.

    We use Google Analytics to tell us what sources users came from (eg from a search engine) and whether users have been to the website before, which tells us whether we should invest more in website development instead of marketing.

    The information that Google collects from your activities on our website is sent to and stored on Google's servers in the USA. We have chosen to mask all users' IP addresses so that the last two digits of the address cannot be identified. All visitor data and event data are automatically deleted after 26 months.

    Google is certified under the EU-US Privacy Shield.

    You can opt out of cookies from Google Analytics at http://tools.google.com/dlpage/gaoptout .

    YouTube

    Our website also uses cookies from YouTube (Alphabet Inc.) to play videos on our website and to obtain data about playbacks of the videos. YouTube cookies are so-called Flash cookies. YouTube Privacy Policy .

    TrustPilot

    TrustPilot A/S automatically sends a follow-up email to everyone who has placed an order on Cosina.dk, to get feedback on the purchased product and not least the service we have provided. TrustPilot A/S therefore places a cookie on your computer when you have placed an order. You can read TrustPilot's personal data policy here .

      4. Marketing cookies

      Cookies are often used for online marketing. Neither we nor our partners can receive personally identifiable information from these cookies.

      You can learn more about online marketing at http://www.youronlinechoices.com. You can disable almost all advertising cookies at http://www.youronlinechoices.com/den/yourchoices, although we'd prefer that you don't, as ads help make much of the internet free. In addition, even if you disable advertising cookies, you will still see ads. They just won't be tailored to you and your behavior.

      We use:

      5. Remarketing cookies

      You have probably noticed, after visiting a website, that you see more ads from that particular website. This happens because advertisers, including ourselves, pay for these. This advertising technology is made possible by cookies, which is why we place a so-called "remarketing cookie" on your computer during your visit to the website. We use these advertisements, i.a. to make you aware of products you have looked at or products you have added to the basket but have not bought yet. Don't worry, unable to contact you as this whole process is anonymized and happens completely automatically. You can opt out of these cookies at any time, as explained above.

      Cosina uses Google AdWords and Google Remarketing technology (both programs are managed by Google LLC.) for remarketing advertising. You can see Google's personal data policy here.

      Collection of email

      On our website, you have the option of contacting us via a contact form, where we ask for your name, telephone number and email. We only use this data to respond to your inquiry.

      If you have signed up for our newsletter, you will receive approx. 1-3 emails per month with news, guides and offers. We use mailchimp as our email system. They therefore have access to the information you give us in connection with registration. In connection with sending out the newsletter, Mailchimp collects information such as opening rate, time of opening and clicks on links in the emails that are sent out. This helps us to make our e-mails more efficient. You can read Mailchimp's personal data policy here.

      Mailchimp is certified under the Privacy Shield agreement between the EU and the US and we have entered into a data processing agreement with Mailchimp.

      Do you have questions?

      If you have comments or questions in connection with our processing of personal information, please feel free to contact us:

      Hermodsvej 18E
      8230 Åbyhøj
      CVR: 36077875
      E-mail info@cosina.dk .